NDG knows that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class sales and customer support. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
You will:
- Effectively solve customer inquiries via phone, SMS and email using a CRM tool
- Hold a high bar for Support when owning customer interactions
- Qualify leads from marketing campaigns as sales opportunities
- Prospect into strategic business accounts via cold call, email and social strategies
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
- Promote NDG products and transition current customers to more optimal solutions
*Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings
QUALIFICATIONS
You have:
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Experience with outreach such as cold calling and emailing.
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the customer experience
- The ability to multi-task by navigating systems applications while driving resolutions with customers via phone support
- Experience supporting Apple products is preferred but not required
- Experience supporting mobile app or software products
- Experience in software sales is a plus
Job Type: Contract
Salary: Based on Prior Experience